Customer care
Have a question about a piece or an order? Send us a note.
Send a message
Prefer email? grandveroshop@gmail.com
More order and returns details
Need a hand choosing a piece, checking a size or following up on an order? Email grandveroshop@gmail.com or use the form below.
Before you buy
Send us the product name or link, your preferred color and the measurement you need. We can help you find the available details before you order.
Standard shipping is free to the contiguous US (48 states + Washington, DC), with no minimum order. Alaska, Hawaii, US territories, military addresses and other countries are not currently served. See our Shipping & delivery policy or ask us about an item before ordering.
Help with an order
Include your order number and the email used at checkout. For delivery updates, open the tracking link in your shipping confirmation email. If you cannot find it, check your spam folder, then contact us.
Returns, damage or a missing item
Tell us your order number, the item and what happened. For a damaged or incorrect item, email clear photos of the item and packaging. Please keep the packaging while we review the issue.
You can request a return within 14 days after the last item in your order is delivered. Check our Returns & refunds policy for eligibility and instructions. Contact us before sending a return.
Changes or cancellations
Contact us as soon as possible with your order number and requested change. We will check whether the order can still be updated; changes cannot be guaranteed once processing or shipping has begun.