Shopping with GrandVero
Where do you ship?
We currently deliver to the contiguous United States: the 48 adjoining states and Washington, DC. We do not currently deliver to Alaska, Hawaii, US territories, military addresses or other countries.
How much does shipping cost?
Standard shipping to the contiguous United States is free, with no minimum order. Enter your delivery address at checkout to confirm delivery eligibility. Free shipping covers the standard delivery charge; it does not by itself mean that all applicable taxes or duties are included.
When will my order arrive?
Processing and transit times vary by item, stock location and destination. Processing happens before dispatch; transit begins after dispatch. Items may arrive in separate packages. Delivery estimates are not guaranteed. Contact us before ordering if you need an item for a specific date.
Orders may be dispatched from different stock locations, including outside the United States. Stock availability, carrier delays, weather and customs processing can affect delivery. See our Shipping policy for the full details.
Will I receive tracking?
When your order ships, we will email a shipping confirmation with a tracking number and link if the selected shipping method supports tracking. Tracking information may take time to update.
How do I choose the right size?
Check the measurements and size chart on the individual product page. Sizing can vary between styles, so compare the listed measurements with a similar item you already own. If a measurement is missing or you are unsure which option to choose, contact us before ordering.
What is your return policy?
You may request a return within 14 days after the last item in your order is delivered. Eligibility depends on the item, and accepted returns must meet the condition requirements in our policy, including being unworn or unused with tags and original packaging where applicable.
Our policy includes free return shipping and a return label for approved returns. Please request a return before sending anything back. Read the full Refund policy for eligibility, instructions and exceptions.
Can I change or cancel an order?
Contact us as soon as possible at grandveroshop@gmail.com and include your order number. Changes or cancellations may be possible before the item ships. Once a package is in transit, we cannot modify it.
What if my order arrives damaged or the wrong item is delivered?
Email grandveroshop@gmail.com with your order number, a short description and clear photos of the item and packaging. Keep the packaging while we review the issue. We will check the order details and explain the available next steps.
Can items in one order arrive separately?
Items may be dispatched from different stock locations. If your order is split into more than one shipment, follow the tracking information provided for each package. Contact us with your order number if you need help.
Which payment methods can I use?
The available payment methods are displayed at checkout. You can review your order total, shipping charges and any applicable taxes before completing your purchase.
How should I care for my jewelry?
Follow any care instructions provided with your item. As a general precaution, keep fashion jewelry away from perfume, lotions and harsh cleaners, use a soft, dry cloth, and store pieces separately in a dry place. Remove jewelry before showering, swimming or exercising unless the product instructions say otherwise.
How can I get help?
Email grandveroshop@gmail.com or visit our Contact page. For questions about an existing order, include your order number so we can find the relevant details.